Sime Darby Plantation Berhad (SDP) and Nestlé today announce a collaboration on a programme to provide a highly-enhanced helpline for SDP's plantation workers employed at the Company's estates in Malaysia. The goal of the helpline is to provide an effective avenue for workers to report on working conditions, recruitment, safety and other issues that might affect them directly or indirectly via a technology-enabled communication channel. With multiple intake options, the new helpline will allow workers to choose the channel they feel most comfortable with, whether via SMS, Facebook Messenger or a toll-free number, staffed 7 days a week at peak call times, with messaging options for off-hours. The system's multi-language capability is expected to enhance communications, thus raising further understanding, accessibility and promoting trust in the use of the helpline among workers of different nationalities. The helpline was co-developed by Responsible Business Alliance’s (RBA) Responsible Labour Initiative, of which Nestlé is a member, and by ELEVATE, which implements the world-class Amader Kotha helpline in Bangladesh.

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Focus Malaysia